Privacy Policy

Thank you for visiting the website thuanhunggroup.com

At https://thuanhunggroup.com/, all your private information or content is completely respected by us and committed to complete confidentiality. Therefore, the Privacy Policy, protecting consumer personal information shown below will be committed by us to protect the interests of all customers.

The Consumer Personal Information Protection Policy will help explain specifically how we receive, use and provide consumers' personal information (only in cases where it is absolutely necessary). At the same time, this Policy will also describe the procedures in place to protect the privacy of your personal information and explain your choices about the use and provision of your personal information.

1. PURPOSE AND SCOPE OF INFORMATION COLLECTION

• Information collection is our system recording and storing one or more different information that you actively provide when you have a need for advice, register for advice at https://thuanhunggroup.com /

• When registering to create a new Account or at other times when using the website, customers are required to provide complete and completely accurate personal information including full name, email address, login password. Access Account, phone number, email address, shipping address.
• Your personal information is collected on the basis of a database recorded through data entry operations performed by you, including and not limited to: full name, email address, Account access password, gender calculator, phone number, shipping address, payment details, card information and bank account…
• Cookies and browser at the time of customer's visit are automatically recorded by the system for the purpose of supporting the security of the customer's personal account as well as the security of the website's system.

2. SCOPE OF USE OF INFORMATION

• We will not rent, sell or disclose your Personal Information to unrelated third parties without your consent, except as set forth in the Consumer Personal Information Protection Policy. use this.
• The process of collecting, storing and processing your information is prioritized to serve your shopping and ordering needs on the website https://thuanhunggroup.com/, serving the processing process. order, deliver products/goods ordered by the customer to the address requested by the customer, provide information related to the product/goods, assist in the management of your Account, control downloading data from the website, identifying customers accessing the Web, improving the functionality of the Website, supporting necessary announcements or communications, market research and shopping needs analysis.
• Promotional information or news about products / goods provided by us on the website will only be sent with the consent of the customer, according to the personal information the customer has provided (including including email, phone number, address etc).
• For the purpose of delivering goods to you, we may transfer your necessary information including your name and address to a third party (suppliers or designated couriers).
• You undertake to keep your personal data confidential and not to disclose it to any third party. We do not accept any responsibility for the misuse of the password if this is not our fault.

3. INFORMATION STORAGE TIME

The personal information we collect from customers will be kept by us for a period of time in accordance with the law or until such information still meets the purpose and scope of use. set forth in these Terms and Conditions.

4. ADDRESS OF INFORMATION COLLECTION AND MANAGEMENT UNIT

• THUAN HUNG REAL ESTATE BUSINESS JOINT STOCK COMPANY
• Tax code: 0315250204
• Head office address: 134 Tay Hoa Street, Phuoc Long A, District 9, Ho Chi Minh City, Vietnam
• Address: East Area: No. 27, B Street, HimLam Phu Dong Residential Area, An Binh Ward, Di An City, Binh Duong Province.
• Phone: 09087 13135
• Email: info@thuanhunggroup.com

5. MEDIA AND TOOLS FOR USERS TO ACCESS AND CORRECT YOUR INFORMATION

• All details about your order are also stored by us but will not be made publicly available. This information is fully accessible to you (including order details, products received and sent, email details, and newsletters that you subscribe to). Modify and update your personal information by logging in to your personal account and selecting "Edit personal information". At the same time, at any time, customers have the right to ask us to change personal information, delivery information by contacting our Customer Support Department about your requirements via email. phone number 09087 13135 or send email to info@thuanhunggroup.com.
• Customers have full rights and obligations with their provided personal information (including Accounts, passwords etc.) and customer activities on the website will be performed in connection with the use this information. As soon as detecting any signs of unauthorized use of their Account and personal password, customers can immediately notify us at phone number 09087 13135 or email to info@thuanhunggroup.com for further information. timely support.

6. COMMITMENT TO CUSTOMER INFORMATION SECURITY

Regulations in Article 6, TERMS AND CONDITIONS OF USE AND PURCHASE ON THE SALE E-commerce WEBSITE https://thuanhunggroup.com/, have the following contents:

• When you make transactions on the website, the security and safety of all customer information (including personal information, payment information etc.) best tools and support measures.
• We only use the personal information we receive from you to serve your request or other purposes agreed to by you without transferring, providing, copying to any third party. for commercial purposes or any other purpose contrary to the law.
• In case required by law or state agency, we are responsible for providing personal information, information about your transactions to relevant State agencies or organizations.
• From the first step to the completion of the order process, your payment information will be encrypted for safety. At the end of this process, safe mode will exit automatically.
• We absolutely do not accept any responsibility, in any way, for any damage or loss, loss (if any) due to your failure to comply with the information security regulations set out in this Article. These Terms and Conditions (including confidentiality of payment information specified in Section 4.3).
• No individual or organization is allowed to interfere or edit, change the data structure in the website whether by tools, applications, programs or any other form. All activities of propagating, promoting or spreading illegal acts for the purpose of infiltrating, copying, storing or destroying system data on the website are strictly prohibited in accordance with the law. Vietnam. We will request the competent State agencies to handle in accordance with the law the individuals or organizations that commit this violation when necessary.

7. ACCESS TO PERSONAL INFORMATION OF CONSUMERS

• Customers have full rights to access, change, or delete personal information by visiting the website https://thuanhunggroup.com/, log in and select “Edit personal information”. At the same time, at any time, customers have the right to ask us to change personal information, delivery information by contacting our Customer Care Center about your requirements via email. phone number 09087 13135 or email to info@thuanhunggroup.com.
• The Customer Care Center and the Marketing Department are entitled to access customer information to the extent that they notify customer care programs, promotions, and product information with the customer's permission.
• Complaint settlement mechanism: all complaints related to the protection of personal information of consumers are governed and resolved in accordance with the laws of Vietnam. Customers have the right to send their complaints to the Customer Care Center via phone number 0908713135 or email to info@thuanhunggroup.com to reflect and have the right to a satisfactory response within 24 working hours. If there is any dispute arising from the use of the website or placing an order on this website that cannot be resolved by agreement, this dispute will be finally resolved in the competent court in Vietnam. .

8. PERSONS OR ORGANIZATIONS MAY ACCESS TO THAT INFORMATION

Only customer support staff with information security training have access to basic customer information such as full name, mobile number, email.

9. NOTES ON PERSONAL INFORMATION

• We may use your personal information to do market research, analyze consumer tastes and details will be hidden, only used for statistics. You may refuse to participate at any time. Any responses to surveys or market surveys we need you to do will not be passed on to third parties. The only thing required is to provide your email if you wish to participate. Responses will be saved separately from your email.

• You will receive information about us, about our website, other websites, products, newsletters, any prominent news related to the companies in the group or business partners. If you do not wish to receive these communications, please click the opt-out link in any email we send you. Within 7 days of receiving your instructions, we will stop sending information.

• We will continue to anonymize user data on the website and use it for a variety of purposes, including determining the user's location and using certain aspects of the website or the link contained in an email. to the user and make such anonymized data available to a third party publisher. However, this data is not personally identifiable.

• In any contest, we will use data to announce winners and advertise offers. You can register to participate for more details about the contest.

10. MECHANISM FOR RECEIVING AND SETTLEMENT OF CONSUMERS' COMPLAINTS

(regarding the misuse of personal information or the reported scope)

– When detecting that their personal information is used for the wrong purpose or scope, a member can provide information and evidence related to this at the address:

• THUAN HUNG REAL ESTATE BUSINESS JOINT STOCK COMPANY
• Tax code:0315250204
• Head office address: 134 Tay Hoa Street, Phuoc Long A, District 9, Ho Chi Minh City, Vietnam
• Phone: 0908713135
• Email: info@thuanhunggroup.com

Within 15 working days from the date of receiving a member's complaint, the department/unit in charge of complaint settlement is responsible for finding out the cause of the complaint and offering a settlement plan. Respond to members about complaint settlement results. Depending on the level and nature of the complaint, the Department/unit in charge of complaint settlement will have specific solutions.
If through an agreement, it is still not possible to resolve the member's complaint, either party will have the right to ask a competent legal authority to intervene to ensure the legitimate interests of the parties.